We truly hope you love your new pieces, but if something isn’t quite right, we’ll do our best to make it easy.

In Store

• Refund within 7 days.  After 7 days we offer exchange or store credit only.  
• Final Sale: skincare, intimates, sale and promo items.
  

Online 

• Exchange, refund or 110% store credit within 14 days. Items must be unworn, unwashed, with tags still on.
• Final Sale: skincare, intimates, sale and promo items.
• We do not accept returns from outside North America.

How It Works

• Email us at info@shopatpaloma.com with your order number and preference (exchange, credit, or refund).
• Returns must be shipped back within 14 days of receiving your order, with tracking.
• Buyer is responsible for shipping return cost.

Return Address:

Paloma

101-6691 Nelson Ave

West Vancouver, BC

Canada V7W 2B2

A Few Extras

• We can’t take responsibility for lost or stolen packages once shipped.